California Responsible Beverage Service (RBS) Alcohol Practice Exam 2025 – The All-in-One Guide to Mastering RBS Certification!

When a server notices that a fellow employee is overserving a customer, the appropriate response is to address the situation immediately and report it to a manager. This approach is crucial for several reasons.

Firstly, overserving customers can lead to dangerous situations, including alcohol-related incidents, injuries, or legal ramifications for both the establishment and the individuals involved. By intervening promptly, the server helps to prevent potential harm to the customer and protects the establishment’s reputation.

Secondly, reporting the incident to a manager ensures that there is a formal protocol followed to handle the situation. Management is typically equipped with the authority and resources to address the behavior appropriately, whether that involves additional training for the employee or taking corrective action regarding the customer.

This proactive response aligns with responsible beverage service practices, which emphasize the importance of maintaining a safe environment for all patrons. It fosters a culture of accountability and encourages a responsible approach to alcohol service among staff, reinforcing the commitment to serve responsibly and safeguard the welfare of customers.